All our work stems from our aims and objectives. We have three aims, each linked to three underpinning objectives:

Aim One: To improve the quality of information, advice and non-statutory advocacy that is available to people in Reading by:

  • setting and maintaining an appropriate quality standard for our members
  • supporting organisations to achieve this standard
  • raising the capacity of our members through sharing knowledge, training and specialist expertise

Aim Two: To make it easier for people in Reading to get the information, advice and non-statutory advocacy they need by:

  • publicising the services provided by our members
  • developing joint outreach services in areas of particular need
  • providing a simple and effective referral process between our members

Aim Three: To become a focal point for information, advice and non-statutory advocacy services in Reading by:

  • providing a forum where our members can discuss key issues
  • assembling and disseminating useful information to our members
  • being the collective voice of our members to shape service provision

Business Plan: what we say we'll do

Our RAN Business Plan 2017-2020 set out our four strategic priorities for the next three years. These are to:

  • Become financially secure
  • Grow our membership
  • Develop and deliver excellent services for our members and, through them, improved services for the people of Reading
  • Build a strong reputation.

During 2017 we:

  • Increased our membership to thirteen organisations
  • Held three Advice Forums
  • Produced a report on our First Forum, highlighting the social policy issues arising in our members' work, and met Graham Wilkin, then RBC's interim Director of Health and Adult Social Services, to discuss it
  • Produced, jointly with Healthwatch, a report on our Second Forum, illustrating the challenges of working with service users with mental health needs
  • Begun to build a good working relationship with the new CEO of Reading Borough Council (RBC): Peter Sloman
  • Hoped to develop our training programme by commissioning Reading Voluntary Action (RVA) to run a course on 'Providing a quality advice and information service'.

During 2018 we: