of our website
Disclaimer and accuracy of our information
While we take care to compile the information on our website and in other communications, and to ensure it is as up-to-date and accurate as is reasonably possible, the Reading Advice Network cannot be held responsible for any loss, damage or inconvenience that may be caused by the inaccuracy or omission of information.
Please notify RAN of any errors or omissions via our Contact Us form.
Links to other organisations, including RAN Members, are provided for information purposes only and RAN accepts no responsibility for information on any site which is linked to or from this site.
We value your privacy
When you access information about our Members on this website, including searching on our 'Need Advice?' pages, we do not collect any personal information about you.
When you make contact with the Reading Advice Network by any method, with your active consent we collect and store information about you which may include personal information as defined by the Data Protection Act 1998.
We do not collect 'sensitive personal data'.
We securely hold all information we collect.
We share your information only by your active agreement, with our Member organisations.
We do not share your information with other organisations unless we are required to do so to comply with a legal requirement.
Viewing, removing or deleting your information
The Data Protection Act (and the General Data Protection Regulations) gives you the right to request a copy of personal information that we may hold about you as an individual. Please Contact Us.
Those same regulations gives you the right to request we delete your personal information.
If we hold personal information about you that you want us to delete, please Contact Us. We will inform you when your information has been deleted.
Information collection and retention
RAN collects anonymised information about visitors to our website by using cookies (See Cookies, below).
RAN collects personal information about you only by your active consent - ticking “yes” in our online forms. RAN does not collect sensitive personal data or information.
RAN collects organisational information about RAN Members, potential Members and other voluntary, community, statutory, public and private sector organisations.
All information collected by RAN is used to provide a service to you or your organisation, as well as to allow us to produce reports on our work.
RAN ensures, as far as is possible, that any information we hold is accurate and up-to-date and only kept for as long as necessary.
Cookies and tracking users
Cookies are small text files placed on your digital device by websites that you visit. They are widely used in order to make websites work, or work more efficiently.
RAN collects and uses anonymised information about website visitors by the use of Third Party cookies, including Google Analytics cookies. We use Google Analytics to track: what pages you visit, how long you use the site, how you got to the site, which browser you use and what links you clicked on. We do not allow Google to share this data.
RAN does not set any other cookies for the use of our site.
We ask that you allow the cookies we set, to help us provide a better service. If you do not want to receive cookies from our website, select ‘cookie settings’ under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from. Under 'settings' you can also delete individual cookies or any cookies that your browser has stored. You can find more information on how to delete and control cookies at www.allaboutcookies.org/
Compliment, comments, concerns and complaints
RAN encourages a range of contact with us from individuals, organisations and groups.
We appreciate compliments for good service and will pass these on to staff, volunteers, workers and Trustees as requested.
We like to receive comments about our service, especially where we can make improvements.
We are grateful for all concerns raised about our service or RAN’s actions.
We welcome complaints about our service, about our actions or lack of, and about our organisation.
For all of the above, please Contact Us, letting us know your reason for making contact. We will advise you on timescales and actions we are taking, wherever that is possible.
For compliments, comments, concerns and complaints about RAN Members, please make contact directly with the organisation concerned. RAN is not responsible for any action or inaction by our Members, nor for their data collection & retention.